Terms & Conditions for Bike Bubl Window Cleaning Services
1. Introduction
Welcome to Bike Bubl.
These Terms and Conditions govern the booking and provision of window cleaning services arranged through the Bike Bubl network.
By booking or using our services, you agree to be bound by these Terms and Conditions.
2. Definitions
Bike Bubl
Refers to the Bike Bubl brand, booking platform, and franchise network operated by Bike Bubl (Franchising) Ltd.
Client
Refers to any individual or business that books services through Bike Bubl.
Franchisee / Operative
Refers to the independent self-employed window cleaning business operating under the Bike Bubl brand that provides the services booked by the Client.
Services
Refers to window cleaning services performed by a franchisee operating within the Bike Bubl network.
3. Independent Franchise Businesses
Services booked through Bike Bubl are carried out by independent franchise businesses operating under the Bike Bubl brand.
Each franchisee is an independent contractor and is not an employee or agent of Bike Bubl (Franchising) Ltd.
The contract for services is therefore between the Client and the franchisee performing the work.
Bike Bubl (Franchising) Ltd operates the brand, booking platform, systems, and operational support used by franchisees but does not directly provide cleaning services.
4. Services Provided
Franchisees provide professional window cleaning services which may include:
- external window cleaning
- internal window cleaning
- frame and sill cleaning
- conservatory glass cleaning
- other related services where agreed.
Services are typically performed using modern water-fed pole systems or traditional methods where appropriate.
5. Booking and Scheduling
Clients may book services through the Bike Bubl website, phone, WhatsApp, or email.
Bookings may be allocated to any available franchisee operating within the relevant service area.
The allocated franchisee will attend the property to perform the services.
Estimated arrival times may be provided but are not guaranteed due to operational factors including weather, traffic, and scheduling requirements.
Clients must ensure safe and reasonable access to the property at the agreed time.
If the franchisee attends the property and is unable to access the premises, the franchisee reserves the right to charge a call-out fee of up to £25 to cover travel and time costs.
6. Pricing and Payment
Prices for services will be communicated to the Client prior to the service where possible.
Payment is due upon completion of the service unless otherwise agreed.
Payments may be collected through the Bike Bubl payment system on behalf of the franchisee performing the service.
Bike Bubl may securely store payment details to allow automatic payment following completion of the service where the Client has agreed to this.
If payment is not received within 7 days of the service date, the franchisee reserves the right to charge:
- statutory interest at 8% above the Bank of England base rate, and
- fixed compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
Reasonable administrative or recovery costs may also be added where permitted by law.
7. Cancellation and Rescheduling
Clients may cancel or reschedule services up to 24 hours before the scheduled appointment without penalty.
Cancellations made less than 24 hours before the appointment may incur a fee of:
£50 or 50% of the scheduled service cost, whichever is lower.
8. Liability and Insurance
Franchisees will take reasonable care when providing services.
Franchisees are responsible for maintaining appropriate public liability insurance covering their activities.
Neither the franchisee nor Bike Bubl shall be liable for damage resulting from:
- pre-existing defects
- structural issues
- poor maintenance of property
- circumstances outside reasonable control.
Where liability is established, the franchisee’s liability shall be limited to the value of the service provided, except where required otherwise by law.
9. Damage Policy
In the unlikely event that damage occurs during the service:
Clients must notify Bike Bubl within 24 hours of the service being performed.
The matter will be investigated with the franchisee performing the service.
Where damage is determined to have been caused by the negligence of the franchisee, the franchisee will work with the Client and their insurer to resolve the matter.
Where damage is determined to be pre-existing or unrelated to the service, neither the franchisee nor Bike Bubl will be liable for repair or replacement.
10. Specific Damage Disclaimers
Decorative or Structural Defects
Franchisees do not accept liability for damage caused by decorative or structural defects including but not limited to:
- ill-fitting windows or doors
- damaged fascias or guttering
- conservatory trims
- leaking seals
- loose decorative lead
- decorative bars attached to glass
- rotting frames
- flaking paint
- broken trickle vents.
Decorative Bars
Franchisees accept no liability for decorative bars becoming loose or detaching from windows. If such bars detach, it is typically due to deterioration of the adhesive bond over time.
Scratched Window Sills
Oxidised uPVC window frames may appear scratched after cleaning due to the removal of surface oxidation. This is a normal outcome of cleaning and is not considered damage.
Scratched Glass
The brushes used by franchisees are specifically designed for window cleaning and are not capable of scratching glass during normal use.
If scratching is alleged, the franchisee may demonstrate the brush materials used. If it is proven that the equipment caused the scratch, the franchisee will cover the replacement cost.
11. Client Obligations
Clients must:
- provide accurate information about the property
- ensure safe access to the premises
- inform the franchisee of any hazards or restrictions.
Clients are responsible for securing valuables and ensuring the work area is safe for the franchisee.
12. Suspension of Services
Franchisees reserve the right to suspend or cancel future services where:
- invoices remain unpaid for more than 14 days, or
- the Client repeatedly breaches these Terms and Conditions.
Services may resume once outstanding balances have been settled.
13. Debt Recovery and Legal Action
Where payment remains outstanding, the franchisee reserves the right to:
- refer the unpaid debt to a third-party debt recovery agency, and
- recover any reasonable costs associated with the recovery of the debt.
The franchisee may also pursue recovery through the UK Small Claims Court via Money Claim Online.
Where permitted by law, court fees, recovery costs, and administrative charges may be added to the outstanding balance.
14. Privacy and Data Protection
Bike Bubl collects and processes personal information in accordance with applicable UK data protection legislation.
Information may be shared with the relevant franchisee for the purpose of providing services.
15. Dispute Resolution
If a dispute arises, the parties agree to attempt to resolve the matter through good faith negotiation in the first instance.
If resolution cannot be reached, the matter may be referred to mediation or legal proceedings.
16. Changes to Terms
Bike Bubl reserves the right to modify these Terms and Conditions at any time.
Continued use of the services after changes are published constitutes acceptance of the updated Terms.
17. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any legal proceedings shall be brought in the courts of England and Wales.
18. Contact information
Bike Bubl
30 Jaggard Way
London
SW12 8SG3
+44 7950 462263
contact@bikebubl.com
By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
